What is TQM?
It is Total Quality Maintain, which is the method to refining the usefulness of the business. Also, It is method of forming and involving the business, every department, every action, every single being, at every level.
TQM is an approach for continuously improving The quality of goods and services delivered through the participation of all level and function of organization.
TQM is a management approach of organization center on the quality, based on the application of all its members of the organization and to society.
Objective of TQM
1. Meeting the customer's requirements.
2. Continues improvement of quality are every stage and at every place.
3. Participate problem solving process.
Principal of TQM
1. Quality policy and implementation
2. Team work and participation
3. Problem solving tool
4. Standardization of process.
5. Quality system
6. Quality cost and measurements
7. Process control
8. Customer satisfaction
Importances of TQM
1. It is important for customer and supplier
2. It involves employers.
3. It deals with customer satisfaction.
4. It will improve business and profit.
5. It deal with new setting of culture.
Advantage of TQM
1. Less problem with the product/service.
2. Better product quantity.
3. Increased market.
4. High satisfaction of customer and staff.
5. Reduce Quality cost.
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